Royal Mail, the UK’s universal postal service provider, has announced the adoption of Workday Peakon Employee Voice to enhance engagement and communication with its workforce of over 125,000 employees. The move is part of Royal Mail’s wider efforts to modernise its operations and foster a positive, open working environment.
Founded in 1615 under the reign of King Henry VIII, Royal Mail has been an essential part of the UK’s infrastructure, connecting communities and businesses across the country. As the organisation navigates a period of transformation and growth, its focus remains on investing in its people. Workday Peakon Employee Voice, a tool designed to capture real-time employee sentiment, will allow the company to take proactive steps towards creating a more inclusive and engaged workplace.
Rachel Blackett, head of engagement and wellbeing at Royal Mail, emphasised the importance of the new initiative. “At Royal Mail, our people are our greatest asset, and we are committed to creating a workplace where everyone feels valued, heard, and empowered to reach their full potential. Workday Peakon Employee Voice will play a crucial role in helping us achieve this goal, enabling us to build a stronger, more resilient organisation for the future.”
The tool will provide Royal Mail’s leadership with actionable insights into employee satisfaction, concerns, and suggestions. By using AI-powered data analytics, Workday Peakon Employee Voice will help leaders make informed, data-driven decisions to improve areas such as leadership development, employee wellbeing, and diversity. The platform will offer consistent benchmarking and in-depth comparisons, giving Royal Mail a clear view of where changes are needed to enhance employee satisfaction and overall performance.
Daniel Pell, vice president and country manager for Workday UKI, highlighted the importance of using technology to foster employee engagement. “The key to any successful organisation is a connected and engaged workforce. With data-driven insights powered by AI, Workday will provide Royal Mail with the tools and intelligence needed to take action, build trust, and shape the future of the organisation and its continued service to the UK.”
The new platform is expected to help Royal Mail maintain its commitment to supporting its employees as it undergoes a period of substantial change. As part of its long-term transformation plan, Royal Mail aims to reinforce a workplace culture based on trust, collaboration, and open communication. The use of Workday Peakon Employee Voice reflects Royal Mail’s broader commitment to improving employee wellbeing and building a workforce prepared to meet future challenges.
By adopting Workday‘s platform, Royal Mail joins a growing number of organisations leveraging technology to enhance employee engagement, drive productivity, and create a more supportive work environment. The move also aligns with Royal Mail’s historical mission to serve the UK public while adapting to the evolving needs of its employees in a rapidly changing business landscape.
