Reading, RG31 5PP’s 92 Westwood Road hosts Tilehurst Village Surgery. It provides basic healthcare services acting as a general practitioner clinic. Working with Chancellor House Surgery, the facility offers a spectrum of treatments and consultations.
Weekdays’ surgery starts at 8:00 AM. Patients can schedule medications, health evaluations, nurse-led treatments, GP visits, There are extra hours for evening and weekend visits. Emergency events receive same-day importance.
Key Information About Tilehurst Village Surgery
| Category | Details |
|---|---|
| Name | Tilehurst Village Surgery |
| Address | 92 Westwood Rd, Reading, RG31 5PP, UK |
| Phone | +44 118 945 2612 |
| Opening Hours | Weekdays from 8:00 AM |
| Services | GP consultations, health reviews, prescriptions |
| Associated Clinic | Chancellor House Surgery |
| Online Booking | Available through Emis Access |
Patient Views
Patients of the clinic have different impressions. Britt Bjoro said the staff gave “good service with friendly interactions” on the surgery. Another critic, Kyle, noted during their visits particular staff personnel being professional and helpful.
Many times, criticism centers on communication problems and appointment delays. After a blood test appointment was canceled one hour before its planned time, Amy Holder became irate. She got no follow-up correspondence asking to rebook.
Making an appointment book
Appointments can be made online using Emis Access, by phone, or personally. Patients have to register for the internet system under a passport or driver’s license as identification. Once enrolled, users may see, make appointments, or cancel.
For same-day visits, the clinic gives emergency cases top priority. Nurses rather than doctors undertake routine treatments including smear screenings. For non-urgent issues, phone counsel is accessible, hence less need for pointless in-person trips.
Services Available
General health concerns are covered via GP consultations provided by Tilehurst Village Surgery. Among the specialist services nurses offer are injection schedules and regular vaccinations. The clinic also offers frequent health checkups and management of chronic illnesses.
Still another important function is prescription management. Patients can ask for repeated prescriptions either via the reception desk or online. The clinic guarantees effective processing of prescriptions by working with nearby pharmacies.
Typical Objections
Many patients stress problems with appointment availability. A reviewer expressed annoyance at being “diagnosed over the phone multiple times” rather than getting in-person treatment. Regular concerns also include delays in callbacks and protracted waiting times.
Mixed comments are given to reception workers. Chris Lawrence noted staff members lacking empathy in contacts. On the other side, Mrs. B valued the quick help given by a particular receptionist in fixing a medication problem.
Good Comment
Many patients have had good experiences. Eleanor Moore hailed the operation for its “excellent care and helpful receptionists.” Her emergency situation’s handling by the team especially pleased her.
Kyle also expressed thanks for professionalism and support from a staff member. Positive evaluations show how well the clinic could deliver quality treatment if procedures are carried out correctly.
Long Access
The facility provides evening and weekend GP appointment expanded access. This service seeks to increase patients’ degree of flexibility given hectic schedules. One can reserve appointments for these extra hours ahead.
Regular and long hours usually offer emergency cases top attention. Although this program is commendable, some patients still find difficulties scheduling even during off-peak hours.
Mixed Views
Reviews of Tilehurst Village Surgery differ on several sites. The surgery boasts a 4.6/5 Facebook rating, which reflects good patient relations. On Google, the score falls to 2.3/5; administrative procedures are usually the target of criticism.
Long-standing patients report declining quality of services. “The service has worsened over the past six years,” a reviewer said, noting regular booking and communication problems. Such comments emphasizes areas that still require work.
Reviews Table for Tilehurst Village Surgery
| Reviewer | Rating | Feedback |
|---|---|---|
| Britt Bjoro | 5/5 | “Always good service and friendly staff.” |
| Amy Holder | 2/5 | “Routine blood test canceled an hour before. No follow-up communication to rebook.” |
| Chris Lawrence | 2/5 | “Receptionists lack empathy and seem focused on getting rid of you quickly.” |
| Mrs. B | 5/5 | “Thank you to Tracy for resolving my medication issue within 30 minutes. Very efficient!” |
| Kyle | 5/5 | “The staff are great. Special thanks to March for being professional and helpful.” |
| John Turner | 1/5 | “Frustrating registration process. Rejected multiple times over system issues.” |
| Eleanor Moore | 5/5 | “Excellent care. The doctor and reception staff handled my emergency with professionalism.” |
| Vanaken Commercials | 1/5 | “Impossible to get face-to-face appointments. Service has become appalling over the past years.” |
Improvement Suggestions
Patients advise letting advanced bookings for regular operations. This could help to lower the annoyance brought about by same-day appointment systems. Better reception staff training could improve patient contacts and general level of satisfaction.
Another important advice is improved communication about cancellements. Timeliness and clarity of updates would help to prevent delays and ambiguity. Positive interactions with employees reveal that better procedures might have a major impact.
FAQs About Tilehurst Village Surgery
- What is Tilehurst Village Surgery’s address?
92 Westwood Rd, Reading, RG31 5PP, United Kingdom. - How can appointments be made?
Appointments can be booked in person, by phone, or online. - Does the surgery offer extended hours?
Yes, evening and weekend appointments are available. - What is the phone number for the clinic?
+44 118 945 2612. - What are the common patient concerns?
Challenges with booking and communication delays. - Is online appointment booking available?
Yes, through the Emis Access platform.
